Privacy Policy

Privacy Policy

Last updated: September 2026

Fusion3media respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or use our services.

1. Who We Are

Fusion3media is the trading name of Emma Fletcher, a sole trader in England.

For the purposes of UK data protection law, Emma Fletcher trading as Fusion3media is the data controller for personal information collected for our own business purposes.

Contact details

Fusion3media
Emma Fletcher trading as Fusion3media
Woodcote Avenue
Wallington
Surrey SM6 0QY

Email: solutions@fusion3media.co.uk
Telephone: 07956 826384

2. Information We Collect

We may collect and process information including:

  • your name;

  • email address;

  • telephone number;

  • business or organisation name;

  • billing and payment information;

  • information you provide through our contact or quotation forms;

  • correspondence between you and Fusion3media;

  • information relating to projects or services we provide to you;

  • technical information relating to your website, domain, hosting or other services;

  • website usage and analytics information; and

  • technical information such as your IP address, browser type and device information.

We only collect information that is reasonably necessary for our business and the services we provide.

3. How We Collect Your Information

We may collect personal information when you:

  • contact us by telephone or email;

  • complete a contact, enquiry or quotation form;

  • request a quotation;

  • become a Client;

  • purchase or use one of our services;

  • correspond with us about an existing project or service; or

  • visit and interact with our website.

We may also receive information from third parties where necessary to provide our services, for example domain registrars, hosting providers or other suppliers.

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries;

  • prepare quotations and proposals;

  • provide website design, hosting, domain, maintenance, SEO and other services;

  • manage our relationship with Clients;

  • administer hosting, domains and other services;

  • provide technical support;

  • issue invoices and maintain accounting records;

  • communicate about projects, renewals and services;

  • maintain the security and operation of our website and services;

  • understand how our website is used and improve it;

  • comply with our legal and regulatory obligations; and

  • establish, exercise or defend legal claims where necessary.

5. Our Lawful Bases

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely upon:

Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legitimate interests – where processing is reasonably necessary for operating and developing Fusion3media, providing customer service, maintaining security and managing our business, provided those interests are not overridden by your rights and interests.

Legal obligation – where we are required to process or retain information to comply with the law, including tax and accounting requirements.

Consent – where you have specifically consented to particular processing, including certain cookies or marketing activities where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

6. Contact & Quotation Forms

When you submit information through a form on our website, we use the information to respond to your enquiry or provide the service you have requested.

Some quotation or project requirement forms may be provided using third-party form services. Information submitted through these forms may therefore also be processed by the relevant form provider on our behalf.

You should not submit sensitive personal information through our general contact forms unless it is genuinely necessary for your enquiry.

7. Clients & Projects

If you become a Fusion3media Client, we will process information necessary to manage your project and our ongoing business relationship.

This may include contact details, correspondence, quotations, invoices, project documentation and technical information relating to websites, hosting accounts, domain names and other services we manage on your behalf.

8. Website Hosting & Client Data

As part of our website hosting, maintenance and support services, Fusion3media may have technical access to information stored within Client websites.

Where this information contains personal data controlled by the Client, Fusion3media will normally act as a data processor rather than the controller of that information.

We only access or process such information where reasonably necessary to provide hosting, maintenance, support, troubleshooting, security or related services.

Our Terms & Conditions contain further information about our responsibilities when acting as a data processor.

9. Sharing Your Information

We do not sell your personal information.

We may share or provide access to information where reasonably necessary with service providers who help us operate our business and provide our services.

These may include:

  • website hosting and infrastructure providers;

  • domain registrars;

  • email providers;

  • form providers;

  • accounting and payment services;

  • website analytics providers;

  • security and backup providers;

  • software and technology suppliers; and

  • professional advisers where necessary.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

We only provide third parties with information reasonably necessary for the relevant purpose.

10. International Data Transfers

Some technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised by UK data protection law are in place.

These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.

11. Cookies & Website Analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other technologies may be used for analytics, measuring website performance or third-party services.

Where required, non-essential technologies are only used after you have made the appropriate choice through our cookie consent system.

You can find further information in our Cookie Policy and can change your choices at any time using the Consent Preferences facility available on our website.

12. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting and contractual requirements.

Client and transaction records may need to be retained for a number of years after our business relationship ends to meet tax, accounting and legal requirements.

Enquiries that do not result in a business relationship will normally be deleted when they are no longer reasonably required.

Technical information and backups may be retained for shorter periods according to our normal system and backup schedules.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • request access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your personal information;

  • receive certain information in a portable format; and

  • withdraw consent where processing is based on consent.

Some rights only apply in particular circumstances.

To exercise your rights, please contact solutions@fusion3media.co.uk.

You have the right to object to processing based on our legitimate interests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available from the ICO website.

16. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, technology or legal requirements.

The latest version will always be available on this website and the date at the top of this page will show when it was last updated.