Terms & Conditions

Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to services provided by Emma Fletcher trading as Fusion3media, a sole trader in England (“Fusion3media”, “we”, “us” or “our”), to our clients (“you” or the “Client”).

By accepting a quotation, instructing us to proceed with work, paying a deposit or invoice, or continuing to use our services, you agree to these Terms & Conditions.

Any quotation, proposal, specification, maintenance agreement or other written agreement relating to a particular project or service forms part of our agreement with you. Where project-specific terms have been agreed in writing, those terms will take precedence where they conflict with these general Terms & Conditions.

1. Our Services

Fusion3media provides services including:

  • website design and development;

  • website hosting;

  • domain name registration and management;

  • website maintenance and technical support;

  • search engine optimisation (SEO);

  • graphic and digital design;

  • website migration;

  • email and DNS configuration; and

  • related digital and technical services.

Some services, including hosting, domain registration and software licensing, may be supplied using third-party providers with Fusion3media acting as a reseller or intermediary.

The exact scope of a project or ongoing service will be set out in the relevant quotation, proposal, invoice, email or other written agreement.

Work requested outside the agreed scope may be charged separately. Where practical, we will advise you before undertaking significant additional chargeable work.

2. Quotations

Unless otherwise stated, quotations are valid for 30 days.

Quotations are based on the information and requirements supplied to us at the time. If your requirements change or additional work is requested, we may revise the quotation or charge separately for the additional work.

A project will normally be considered confirmed when we have received written approval to proceed and, where requested, the required deposit.

3. Client Responsibilities

To enable us to provide our services efficiently, you agree to provide any information, content, images, access details, approvals and other materials reasonably required.

You are responsible for ensuring that any text, photographs, logos, videos, fonts or other materials supplied to Fusion3media may legally be used for their intended purpose and do not infringe another person’s copyright, trade mark or other rights.

You are responsible for checking and approving content, spelling, contact details, prices and other information before a website, printed item or other work is published or produced.

You must keep passwords and account credentials secure and notify us promptly if you believe an account or website may have been compromised.

Delays in providing information, content, access or approvals may result in the project timetable being extended.

4. Website Design & Development

Website projects will be completed according to the scope agreed with you.

Unless specifically included in the quotation, substantial changes to an agreed design or specification, additional functionality, additional pages, content entry or other additional work may be charged separately.

We will provide reasonable opportunities for you to review the website during development and request amendments within the agreed scope.

Once the agreed work has been completed and the website has been approved or made live at your request, further alterations may be chargeable.

Websites are developed for current versions of commonly used modern web browsers and devices. We cannot guarantee identical appearance or functionality across every browser, operating system, device or future software version.

5. Timescales

Any completion or delivery dates provided are estimates unless specifically agreed otherwise in writing.

We will make reasonable efforts to meet agreed timescales but cannot be responsible for delays caused by circumstances outside our reasonable control or by delays in receiving information, content, access or approval from you.

6. Payment

Unless otherwise stated on the quotation or invoice, invoices are payable within 14 days of the invoice date.

For larger projects, we may require a deposit and/or staged payments. These arrangements will be detailed in the quotation or invoice.

If an invoice becomes overdue, we reserve the right to pause work or suspend services until outstanding amounts have been paid.

For business clients, we reserve the right to charge statutory interest and debt recovery costs on overdue invoices where permitted by law.

Ownership of bespoke work will not transfer to the Client until all amounts relating to that work have been paid in full.

7. Hosting

Fusion3media provides website hosting using infrastructure and services supplied by third-party hosting providers. Fusion3media acts as a reseller and manages these services on behalf of Clients.

Hosting is normally provided on an annual basis and is renewable annually.

Hosting fees must be paid by the renewal date shown on the invoice. If payment is not received, we reserve the right to suspend the website and associated services until payment is made.

We select hosting providers and services that we consider suitable and reliable and take reasonable measures to provide a reliable hosting service. However, the underlying servers, networks, data centres and associated infrastructure are operated by third parties and are not under Fusion3media’s direct control.

We therefore cannot guarantee uninterrupted availability or that hosting services will always be free from faults.

Temporary interruptions may occur because of maintenance, server or network failures, cyber attacks, software failures, data centre issues or other circumstances affecting the underlying hosting provider.

Where an issue occurs, Fusion3media will take reasonable steps to liaise with the relevant provider and assist in restoring the service.

Fusion3media may change the underlying hosting provider, server, data centre or hosting platform where we reasonably consider this necessary or beneficial for security, reliability, performance or continuity of service.

If an underlying provider materially changes its services, pricing or terms, Fusion3media reserves the right to make reasonable corresponding changes to its hosting services and charges. Where practical, Clients will be notified in advance of significant changes.

8. Domain Names

Fusion3media provides domain registration and management services as a reseller or intermediary using third-party domain registrars.

All domain registrations, renewals and transfers are therefore subject to the terms, policies and procedures of the relevant registrar and domain registry.

Where Fusion3media registers a domain on behalf of a Client, the domain will normally be registered using the Client’s details where required and the Client will be regarded as the beneficial owner of the domain, provided all related charges have been paid.

Fusion3media may manage the domain through its reseller or registrar account on the Client’s behalf.

Domain registration does not give absolute ownership of a domain name and the Client’s right to use the domain remains subject to the rules of the relevant registrar and registry.

Domain renewal invoices must be paid before the applicable renewal deadline.

Although Fusion3media will normally issue renewal invoices or reminders, the Client remains responsible for ensuring that domain renewal charges are paid when due.

If a domain expires, Fusion3media cannot guarantee that it can be renewed or recovered. Any redemption, recovery or additional registrar charges will be payable by the Client.

Fusion3media will not be responsible for the loss of a domain or interruption to website, email or other services where renewal has not taken place because the Client has failed to pay the relevant renewal invoice by the required date.

Fusion3media will take reasonable care when registering, renewing and managing domains but cannot accept responsibility for actions, failures, policy changes or technical problems caused by the underlying registrar or registry that are outside our reasonable control.

Provided all outstanding amounts have been paid, Fusion3media will provide reasonable assistance if a Client wishes to transfer a domain to another provider.

9. Website Maintenance & Support

Maintenance and support services cover only the work specifically included within the relevant maintenance agreement, hosting package, quotation or other arrangement.

Additional development, redesign work, new functionality, significant content entry or investigation of issues caused by third-party services may be chargeable.

Where Fusion3media maintains a website, we may install WordPress core, theme, plugin and security updates where we consider this appropriate.

We cannot guarantee that third-party software updates will always be error-free or compatible with every website configuration.

If an update causes a problem, we will take reasonable steps to investigate and resolve it. Work required because of substantial changes to third-party software or services may be chargeable.

10. Changes Made by Clients or Third Parties

Fusion3media cannot accept responsibility for problems caused by changes made to a website, hosting account, DNS, database, code, plugins, themes or configuration by the Client or another third party.

Where Fusion3media is asked to investigate or repair problems resulting from changes made by someone else, that work may be chargeable.

If a third party is given administrator, hosting, FTP, database or other technical access to a website maintained by Fusion3media, we recommend that appropriate backups are taken before changes are made.

11. Third-Party & Resold Services

Some services supplied by Fusion3media are provided wholly or partly using products, infrastructure or services supplied by third parties.

These may include:

  • website hosting;

  • domain registration and renewal;

  • SSL certificates;

  • email services;

  • DNS services;

  • website themes and plugins;

  • software licences;

  • backup and security services;

  • payment processors;

  • analytics services;

  • APIs; and

  • other online platforms.

Where Fusion3media resells or manages a third-party service on behalf of a Client, the availability and operation of that service may also be subject to the terms and policies of the underlying supplier.

Fusion3media will take reasonable care in selecting and managing suppliers but cannot guarantee the continued availability, functionality, compatibility, security or pricing of third-party services.

If a third-party supplier changes its prices, terms, functionality or service, Fusion3media may make reasonable corresponding changes to the service or charges provided to the Client.

Where a third-party service is discontinued, materially changed or becomes unsuitable, Fusion3media may replace it with a reasonably comparable alternative where available.

Any additional work required to migrate, reconfigure or modify a website because of significant changes made by a third-party supplier may be chargeable. We will normally discuss significant additional costs with the Client before undertaking the work.

12. Premium Software Licences

As part of our website design, hosting or maintenance services, Fusion3media may use premium themes, plugins, software or other products licensed to Fusion3media under an agency, developer or similar licence.

Where software is provided under a Fusion3media licence, the Client does not acquire ownership of that licence.

A website may continue to use the installed software while permitted by the relevant third-party licence. However, access to updates, support, premium features or licence activation may cease if the website is moved away from Fusion3media’s hosting or maintenance services.

Where a Client wishes to continue receiving updates or support for premium software after leaving Fusion3media, the Client may need to purchase their own licence directly from the relevant software provider.

Third-party licences owned by Fusion3media will not be transferred to the Client unless specifically agreed in writing.

13. Website & Domain Transfers

Clients are free to move their website or domain to another hosting provider, registrar or web developer.

Provided all outstanding invoices have been paid, Fusion3media will provide reasonable assistance to facilitate the transfer.

Significant work required to prepare, migrate, configure, package or troubleshoot a website as part of a transfer may be chargeable at our standard hourly rate.

Any Fusion3media-owned software licences or services will not automatically transfer with the website.

Once a website, domain, DNS service or other service has been transferred to another provider and Fusion3media no longer controls or manages it, responsibility for its continued operation, security, backups, renewals and maintenance passes to the Client and/or their new provider.

Fusion3media cannot accept responsibility for problems, downtime, loss of data or loss of functionality arising after a service has been transferred away from our management, unless directly caused by our negligence during the transfer.

14. Website Security

We take reasonable precautions when designing, hosting and maintaining websites, but no website, server or online service can be guaranteed to be completely secure.

Fusion3media cannot guarantee that a website will never be hacked, infected with malware, subject to a denial-of-service attack or otherwise compromised.

Where a security incident results from outdated software, compromised passwords, Client or third-party access, vulnerable third-party software or circumstances outside our reasonable control, investigation, cleaning and recovery work may be chargeable.

We reserve the right to temporarily suspend or restrict access to a website where we reasonably believe this is necessary to protect the website, server, Fusion3media or other customers from a security threat.

15. Backups

Where backups are included as part of a hosting or maintenance service, they are provided primarily as a disaster-recovery measure.

Although we take reasonable steps to maintain reliable backups, no backup system can be guaranteed to be completely failure-proof.

Clients should maintain independent copies of important business data, website content and other information where appropriate.

16. Search Engine Optimisation

Where SEO services are provided, Fusion3media will use reasonable skill and care and generally accepted SEO practices.

Search engines are operated by independent third parties and their algorithms, ranking systems and policies change regularly.

We therefore cannot guarantee particular search engine positions, traffic levels, enquiries, sales or other results.

We are not responsible for ranking changes caused by search engine algorithm updates, competitor activity, changes made by the Client or third parties, website downtime or other factors outside our reasonable control.

17. Intellectual Property & Ownership

Unless otherwise agreed, ownership of bespoke website designs, graphics and other original work created specifically for the Client will transfer to the Client once all relevant invoices have been paid in full.

This does not include third-party software, WordPress, themes, plugins, stock photography, fonts, libraries or other licensed materials, which remain subject to their respective licences.

Fusion3media retains ownership of any pre-existing code, tools, techniques, templates, processes and reusable components used in creating the work.

Unless you ask us not to, Fusion3media may display completed work within our portfolio, website, social media or other promotional materials.

18. Client-Supplied Content

You remain responsible for content and materials supplied to Fusion3media.

You confirm that you have the necessary rights or permission to use those materials and authorise us to reproduce, resize, edit or adapt them as reasonably necessary to provide the agreed services.

Fusion3media will not be responsible for claims arising from materials supplied or specifically requested by the Client where we were reasonably entitled to assume that the Client had permission to use them.

19. Legal & Regulatory Compliance

Unless specifically included within our agreed scope of work, Fusion3media does not provide legal, financial or regulatory advice.

While we may assist with the technical implementation of privacy notices, cookie consent systems, accessibility features, terms and conditions or similar website requirements, responsibility for ensuring that your business and website comply with applicable laws and regulations remains with you.

Where appropriate, you should obtain professional legal or other specialist advice relating to your particular business.

20. Data Protection

Each party agrees to comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

For personal information Fusion3media collects for its own business purposes, such as Client contact and billing information, Fusion3media acts as a data controller. Further information about this processing is provided in our Privacy Policy.

Where Fusion3media processes personal data on behalf of a Client in connection with hosting, maintaining or supporting a website, the Client will normally act as the data controller and Fusion3media as a data processor.

Where Fusion3media acts as a processor, we will:

  • process personal data only on the Client’s documented instructions, unless required otherwise by law;

  • ensure that people authorised to process the data are subject to appropriate confidentiality obligations;

  • take appropriate technical and organisational measures to protect the data;

  • use sub-processors, including hosting and technology providers, where reasonably necessary to provide the services and ensure that appropriate data protection arrangements are in place;

  • provide reasonable assistance to the Client in responding to data subject requests and complying with applicable data protection obligations;

  • notify the Client without undue delay if we become aware of a personal data breach affecting data processed on the Client’s behalf;

  • on termination of the relevant service, delete or return personal data where reasonably required and legally appropriate; and

  • provide information reasonably necessary to demonstrate compliance with our applicable processor obligations.

The Client authorises Fusion3media to use third-party providers and sub-processors where reasonably necessary to provide hosting, maintenance and related services.

The Client remains responsible for determining the lawful basis and purposes for which personal data is collected through its website and for providing appropriate privacy information to its users.

Where more detailed controller/processor terms are required, Fusion3media and the Client may enter into a separate Data Processing Agreement.

21. Cancellation of Projects

If you cancel a project after work has started, you will be responsible for payment for work completed up to the date of cancellation together with any non-refundable third-party costs we have incurred on your behalf.

Any deposit already paid may be applied towards these amounts.

Where work completed exceeds the value of the deposit, we may issue an invoice for the remaining amount.

22. Delayed or Inactive Projects

If a project is significantly delayed because we are waiting for information, content, access or approval from you, we reserve the right to pause the project and reschedule the remaining work.

Where a project remains inactive for an extended period, we may invoice for work completed to date.

Restarting a project after a significant delay will be subject to our availability and may result in revised timescales.

23. Termination of Ongoing Services

Either party may terminate an ongoing service in accordance with any notice period agreed for that particular service.

Any fees due up to the termination date remain payable.

Annual hosting, domain, software and other third-party charges that have already been renewed or committed may be non-refundable.

Following termination, Fusion3media will provide reasonable assistance with the transfer of websites and domains in accordance with these Terms.

24. Liability

Fusion3media will provide its services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above and to the extent permitted by law, Fusion3media will not be liable for indirect or consequential losses, loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunities or losses arising from circumstances outside our reasonable control.

Where legally permitted, Fusion3media’s total liability arising from a particular project or service will not exceed the total amount paid to Fusion3media for that project or service during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms affects statutory rights or liabilities that cannot legally be excluded or restricted.

25. Events Outside Our Control

Fusion3media will not be responsible for delay or failure to perform our obligations where this results from events outside our reasonable control.

These may include internet or telecommunications failures, hosting or registrar outages, cyber attacks, power failures, fire, flood, extreme weather, serious illness, industrial disputes, government action or failure of third-party suppliers or services.

Where possible, we will take reasonable steps to minimise disruption.

26. Suspension of Services

We may suspend services where:

  • invoices remain unpaid;

  • continued operation presents a security risk;

  • a website or service is being used for unlawful, fraudulent or abusive purposes;

  • the Client materially breaches these Terms; or

  • suspension is reasonably required by a hosting provider, registrar, software provider or other third-party supplier.

Where reasonably possible, we will notify you before suspending a service.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, working practices or applicable law.

The terms applying to a particular project will normally be those in force when that project was agreed.

For ongoing services, updated terms may apply following reasonable notice to the Client.

28. Governing Law

These Terms and any contract between Fusion3media and the Client are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any statutory rights that cannot legally be restricted.

29. Contact Details

Fusion3media
Emma Fletcher trading as Fusion3media

Email: solutions@fusion3media.co.uk
Telephone: 07956 826384

Business address: 42 Woodcote Avenue, Wallington, Surrey. SM6 0QY